International Comparison of National Museum Performance Indicators

By Yung-Neng Lin.

Published by The International Journal of the Inclusive Museum

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Article: Print $US10.00
Article: Electronic $US5.00

Performance measurement in public agencies has been greatly influenced by New Public Management (NPM) philosophy. NPM has had a major impact on the museum sector; many national museums have been forced to introduce performance measurement systems and key performance indicators. This paper aims to examine NPM-led management reforms and their influence on the museum sectors in the US, Australia, New Zealand, the UK and Taiwan. It identifies two models for evaluating the performance of national museums at macro and micro level. Micro indicators are designed to measure the performance of individual museums, and need to reflect every aspect of museum management if they are to provide adequate information for managers. Micro indicators are widely used for planning and control purposes. On the other hand, macro indicators refer to the entire museum sector. This kind of information allows professionals to see trends across the sector and to compare individual museums.

Keywords: New Public Management, National Museums, Performance Indicators

International Journal of the Inclusive Museum, Volume 4, Issue 1, pp.57-72. Article: Print (Spiral Bound). Article: Electronic (PDF File; 748.608KB).

Dr. Yung-Neng Lin

Associate Professor, Department of Cultural and Creative Industries Management, National Taipei University of Education, Taipei, Taiwan

Yung-Neng Lin is an associate professor in the Department of Cultural and Creative Industries Management of the National Taipei University of Education, Taiwan. He holds a Ph.D. from the Department of Museum Studies at the University of Leicester. His research area mainly focuses on museum management and audience development. He has been commissioned by the Council for Cultural Affairs, Taiwan to establish the national standard and key performance indicators for museum sector. He is also the joint director of the National Cultural Statistics Survey project in 2009. One of his articles entitled “Leisure-a function of museums? The Taiwan perspective” was awarded Best Paper for 2006 in the Management category in the international, peer reviewed Journal of Museum Management and Curatorship. Another article, “Admission Charges and Public Museums”, also appeared in the International Journal of Arts Management in winter 2008 issue.


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