Enriching the Visitor’s Experience through Mobile Technology: Thoughts on Designing Mobile Services for Museum Visits

By Marco Mason.

Published by The International Journal of the Inclusive Museum

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

The evolution of the museum and the consequent increase of the cultural demand require the modification of communication systems, in a way that makes the displayed objects more comprehensible and attractive. In the last two decades the digital technology has been enriching the communication tools at the disposal of museums. Recently, Mobile Technology has become more and more ubiquitous therefore its utilization is going to affect several human activities of everyday life including museums. Information conveyed through mobile devices can involve visitors in an appealing, an interesting and an enlightening experience. The writing talks about how Mobile Technology might contribute to offer museums effective communication strategies in order to enrich the visitor's experience.

Keywords: Museum Experience, Mobile Devices

International Journal of the Inclusive Museum, Volume 3, Issue 2, pp.111-120. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.758MB).

Marco Mason

Doctoral Candidate, Iuav University of Venice, Venice, Italy

Marco Mason received a Masters Degree in Architecture from the Iuav University of Venice in 2003. In the same year he started the collaboration with the same University in which he conducts activities of research and teaching in the field of digital media design. He taught Representation of Architecture (2006-07) and Animation and 3D Multimedia (2007) and is teaching Processing Information Systems. He is a doctoral candidate in Design Sciences at Iuav. His thesis focuses in the design of mobile-based visitor experience for museums.

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